Discuss how the following environmental and community factors could potentially influence HCAHPS scores: a. cultural dynamics b. educational dynamics c. socioeconomic dynamics

BPP2 — BPP TASK 1 APPLICATION OF STRATEGIC LEADERSHIP AND FUTURE DELIVERY MODELS PERFORMANCE ASSESSMENT — BPP2
COMPETENCIES
7016.1.1Strategic Planning Process The graduate evaluates the components of strategic planning and integrates strategic planning within varied healthcare settings.
7016.1.2Strategic Leadership Methods and Concepts The graduate evaluates the use of systems theory, organizational development theory, change management, and leadership concepts in the strategic planning process within evolving healthcare settings.
7016.1.3Evolving Trends in Healthcare and Nursing The graduate evaluates healthcare trends and adapts strategic planning process to meet the changing healthcare environment.
7016.1.4Effect of Technology on Healthcare The graduate evaluates the use of technology within the healthcare setting as it relates to the organization’s strategic plan.
INTRODUCTION
This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of technology, and influential cultural and social/environmental factors into this project. You may select a method of presentation that involves either a media presentation or a business plan document that will provide a thorough analysis, a plan that includes stakeholder involvement, and a timeline for implementation, evaluation, and outcome measurement.
SCENARIO
You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the most recently reported HCAHPS score for the entire organization. The hospital board is requesting a detailed report, analysis, and plan to improve these results. You are instructed to complete the full data and impact analysis; develop a detailed strategic plan to improve the scores in all areas of the hospital, incorporating quality improvement, shared accountability, technology, care delivery model, and financial stability; propose a rapid implementation timeline; and outline the process of evaluation in an effective presentation that you will present at the next board meeting.
Performance Assessment
2/13
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
Professional Communications is a required aspect to pass this t ask. Completion of a spell check and grammar check prior to submitting your final work is strongly recommended.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Create a multimedia presentation or business plan document in which you do the following: Note: If a multimedia presentation is selected, presenter notes must be included for each slide in order to fully cover the level of explanation, analysis, and discussion necessary.

A.  Provide the HCAHPS scores for a hospital of your choice.
Note: Refer to the web link to find HCAHPS scores for various ho spitals.

B.  Analyze the HCAHPS scores of your chosen hospital by doing the following: 1. Compare the scores to state and national averages. 2. Compare the scores to two other hospitals in the region. 3. Compare the survey response rates to two other hospitals in the region. 4. Describe the hospital’s demographic patient population and services provided. 5. Discuss how the following environmental and community factors could potentially influence HCAHPS scores: a. cultural dynamics b. educational dynamics c. socioeconomic dynamics 6. Explain potential short- and long-term financial impact on the organization. a. Discuss potential impact on quality outcomes.
C.  Discuss the potential cause of the chosen hospital’s HCAHPS scores.
D.  Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the organization by doing the following: 1. Explain how organizational change can help improve the chosen hospital’s HCAHPS scores. 2. Discuss the structure (i.e., framework), process (i.e., actions), and outcomes of the strategic plan. 3. Discuss how you would incorporate evidence-based practice and shared governance to improve organizational quality. 4. Explain methods you would use to incorporate concepts of shared accountability among patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel. 5. Explain methods you would use to incorporate technology trends within healthcare. 6. Explain methods you would use to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care. 7. Explain methods you would use to improve financial stability.
Performance Assessment
https://tasks.wgu.edu/student/001054036/course/4200011/task/1242/overview 3/13
E.  Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the following: 1. Discuss key roles and responsibilities of stakeholders. 2. Discuss how you would ensure stakeholder accountability and involvement. 3. Discuss any training staff would need in order to implement the plan. 4. Outline a timeline for implementation of your plan, including periodic review checkpoints to measure progress.
F.  Discuss the process you would use to evaluate the success of the strategic plan, including the following: • method of measurement that would be used • evaluation of the timeline • method of analysis 1. Discuss how you would involve key stakeholders in the evaluation process. 2. Explain how the evaluation results will be communicated internally and externally.
G.  When you use sources, include all in-text citations and references in APA format.
Note: When using sources to support ideas and elements in an as sessment, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the assessment.
RUBRIC
ARTICULATION OF RESPONSE (CLARITY, ORGANIZATION, MECHANICS):
A:HCAHPS SCORES
UNSATISFACT ORY/NOT PRESENT The candidate provides unsatisfactory articulation of response.
DOES NOT MEET STANDARD The candidate provides weak articulation of response.
MINIMALLY COMPETENT The candidate provides limited articulation of response.
COMPETENT The candidate provides adequate articulation of response.
HIGHLY COMPETENT The candidate provides substantial articulation of response.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide the HCAHPS scores for the chosen hospital.
DOES NOT MEET STANDARD Not applicable.
MINIMALLY COMPETENT Not applicable.
COMPETENT Not applicable.
HIGHLY COMPETENT The candidate provides the HCAHPS scores for the chosen hospital.
Performance Assessment
4/13
B1:STATE AND NATIONAL AVERAGES
B2:COMPARISON TO OTHER HOSPITALS
B3:SURVEY RESPONSE RATES
UNSATISFACT ORY/NOT PRESENT The candidate does not provide an appropriate comparison of the scores to state and national averages.
DOES NOT MEET STANDARD The candidate provides an appropriate comparison, with no detail, of the scores to state and national averages.
MINIMALLY COMPETENT The candidate provides an appropriate comparison, with limited detail, of the scores to state and national averages.
COMPETENT The candidate provides an appropriate comparison, with adequate detail, of the scores to state and national averages.
HIGHLY COMPETENT The candidate provides an appropriate comparison, with substantial detail, of the scores to state and national averages.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide an appropriate comparison of the scores to 2 other hospitals in the region.
DOES NOT MEET STANDARD The candidate provides an appropriate comparison, with no detail, of the scores to 2 other hospitals in the region.
MINIMALLY COMPETENT The candidate provides an appropriate comparison, with limited detail, of the scores to 2 other hospitals in the region.
COMPETENT The candidate provides an appropriate comparison, with adequate detail, of the scores to 2 other hospitals in the region.
HIGHLY COMPETENT The candidate provides an appropriate comparison, with substantial detail, of the scores to 2 other hospitals in the region.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide an appropriate comparison of the survey response rates to 2 other hospitals in the region.
DOES NOT MEET STANDARD The candidate provides an appropriate comparison, with no detail, of the survey response rates to 2 other hospitals in the region.
MINIMALLY COMPETENT The candidate provides an appropriate comparison, with limited detail, of the survey response rates to 2 other hospitals in the region.
COMPETENT The candidate provides an appropriate comparison, with adequate detail, of the survey response rates to 2 other hospitals in the region.
HIGHLY COMPETENT The candidate provides an appropriate comparison, with substantial detail, of the survey response rates to 2 other hospitals in the region.
Performance Assessment
5/13
B4:DEMOGRAPHICS AND SERVICES PROVIDED
B5A:CULTURAL DYNAMICS
B5B:EDUCATIONAL DYNAMICS
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a reasonable description of the hospital’s demographic patient population and services provided.
DOES NOT MEET STANDARD The candidate provides a reasonable description, with no detail, of the hospital’s demographic patient population and services provided.
MINIMALLY COMPETENT The candidate provides a reasonable description, with limited detail, of the hospital’s demographic patient population and services provided.
COMPETENT The candidate provides a reasonable description, with adequate detail, of the hospital’s demographic patient population and services provided.
HIGHLY COMPETENT The candidate provides a reasonable description, with substantial detail, of the hospital’s demographic patient population and services provided.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how cultural dynamics could potentially influence HCAHPS scores.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how cultural dynamics could potentially influence HCAHPS scores.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how cultural dynamics could potentially influence HCAHPS scores.
COMPETENT The candidate provides a logical discussion, with adequate detail, of how cultural dynamics could potentially influence HCAHPS scores.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how cultural dynamics could potentially influence HCAHPS scores.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how educational dynamics could potentially
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how educational dynamics could
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how educational dynamics could potentially
COMPETENT The candidate provides a logical discussion, with adequate detail, of how educational dynamics could potentially
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how educational dynamics could potentially
Performance Assessment
6/13
B5C:SOCIOECONOMIC DYNAMICS
B6:FINANCIAL IMPACT
B6A:IMPACT ON QUALITY
influence HCAHPS scores.
potentially influence HCAHPS scores.
influence HCAHPS scores.
influence HCAHPS scores.
influence HCAHPS scores.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how socioeconomic dynamics could potentially influence HCAHPS scores.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how socioeconomic dynamics could potentially influence HCAHPS scores.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how socioeconomic dynamics could potentially influence HCAHPS scores.
COMPETENT The candidate provides a logical discussion, with adequate detail, of how socioeconomic dynamics could potentially influence HCAHPS scores.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how socioeconomic dynamics could potentially influence HCAHPS scores.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of the potential short- and longterm financial impact on the organization.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no detail, of the potential short- and longterm financial impact on the organization.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited detail, of the potential shortand long-term financial impact on the organization.
COMPETENT The candidate provides a logical explanation, with adequate detail, of the potential shortand long-term financial impact on the organization.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial detail, of the potential shortand long-term financial impact on the organization.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of the
DOES NOT MEET STANDARD The candidate provides a logical discussion, with
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of
COMPETENT The candidate provides a logical discussion, with adequate detail, of the potential
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of the
Performance Assessment
7/13
C:CAUSE OF SCORES
D1:ORGANIZATIONAL CHANGE
D2:STRUCTURE, PROCESS, AND OUTCOMES
potential impact on quality outcomes.
no detail, of the potential impact on quality outcomes.
the potential impact on quality outcomes.
impact on quality outcomes.
potential impact on quality outcomes.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of the potential cause of the chosen hospital’s HCAHPS scores.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no support, of the potential cause of the chosen hospital’s HCAHPS scores.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited support, of the potential cause of the chosen hospital’s HCAHPS scores.
COMPETENT The candidate provides a logical discussion, with adequate support, of the potential cause of the chosen hospital’s HCAHPS scores.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial support, of the potential cause of the chosen hospital’s HCAHPS scores.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of how organizational change can help improve the chosen hospital’s HCAHPS scores.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no support, of how organizational change can help improve the chosen hospital’s HCAHPS scores.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited support, of how organizational change can help improve the chosen hospital’s HCAHPS scores.
COMPETENT The candidate provides a logical explanation, with adequate support, of how organizational change can help improve the chosen hospital’s HCAHPS scores.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial support, of how organizational change can help improve the chosen hospital’s HCAHPS scores.
UNSATISFACT ORY/NOT PRESENT The candidate does not
DOES NOT MEET STANDARD The candidate provides a
MINIMALLY COMPETENT The candidate provides a
COMPETENT The candidate provides a logical
HIGHLY COMPETENT The candidate provides a logical
Performance Assessment
8/13
D3:IMPROVING ORGANIZATIONAL QUALITY
D4:SHARED ACCOUNTABILITY
provide a logical discussion of the structure, process, and outcomes of the strategic plan.
logical discussion, with no detail, of the structure, process, and outcomes of the strategic plan.
logical discussion, with limited detail, of the structure, process, and outcomes of the strategic plan.
discussion, with adequate detail, of the structure, process, and outcomes of the strategic plan.
discussion, with substantial detail, of the structure, process, and outcomes of the strategic plan.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how to incorporate evidence-based practice and shared governance to improve organizational quality.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no support, of how to incorporate evidence-based practice and shared governance to improve organizational quality.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited support, of how to incorporate evidence-based practice and shared governance to improve organizational quality.
COMPETENT The candidate provides a logical discussion, with adequate support, of how to incorporate evidence-based practice and shared governance to improve organizational quality.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial support, of how to incorporate evidence-based practice and shared governance to improve organizational quality.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of methods that would be used to incorporate concepts of shared accountability among patients, medical
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no detail, of methods that would be used to incorporate concepts of shared accountability among patients,
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited detail, of methods that would be used to incorporate concepts of shared accountability among patients,
COMPETENT The candidate provides a logical explanation, with adequate detail, of methods that would be used to incorporate concepts of shared accountability among patients, medical
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial detail, of methods that would be used to incorporate concepts of shared accountability among patients, medical
6/14/2019 WGU Performance Assessment
9/13
D5:TECHNOLOGY TRENDS
D6:IMPROVE CARE DELIVERY SYSTEM
D7:IMPROVE FINANCIAL STABILITY
providers, payers, and personnel.
medical providers, payers, and personnel.
medical providers, payers, and personnel.
providers, payers, and personnel.
providers, payers, and personnel.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of methods that would be used to incorporate technology trends within healthcare.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no detail, of methods that would be used to incorporate technology trends within healthcare.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited detail, of methods that would be used to incorporate technology trends within healthcare.
COMPETENT The candidate provides a logical explanation, with adequate detail, of methods that would be used to incorporate technology trends within healthcare.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial detail, of methods that would be used to incorporate technology trends within healthcare.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patientcentered care.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no support, of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patientcentered care.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited support, of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patientcentered care.
COMPETENT The candidate provides a logical explanation, with adequate support, of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patientcentered care.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial support, of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care.
Performance Assessment
10/13
E1:STAKEHOLDER ROLES AND RESPONSIBILITIES
E2:STAKEHOLDER ACCOUNTABILITY
E3:TRAINING
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of methods that would be used to improve financial stability.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no support, of methods that would be used to improve financial stability.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited support, of methods that would be used to improve financial stability.
COMPETENT The candidate provides a logical explanation, with adequate support, of methods that would be used to improve financial stability.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial support, of methods that would be used to improve financial stability.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of key roles and responsibilities of stakeholders.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of key roles and responsibilities of stakeholders.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of key roles and responsibilities of stakeholders.
COMPETENT The candidate provides a logical discussion, with adequate detail, of key roles and responsibilities of stakeholders.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of key roles and responsibilities of stakeholders.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how to ensure stakeholder accountability and involvement.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how to ensure stakeholder accountability and involvement.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how to ensure stakeholder accountability and involvement.
COMPETENT The candidate provides a logical discussion, with adequate detail, of how to ensure stakeholder accountability and involvement.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how to ensure stakeholder accountability and involvement.
Performance Assessment
11/13
E4:PLAN IMPLEMENTATION
F:EVALUATE THE STRATEGIC PLAN’S SUCCESS
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of training staff would need in order to implement the plan.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of training staff would need in order to implement the plan.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of training staff would need in order to implement the plan.
COMPETENT The candidate provides a logical discussion, with adequate detail, of training staff would need in order to implement the plan.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of training staff would need in order to implement the plan.
UNSATISFACT ORY/NOT PRESENT The candidate does not outline an appropriate timeline for implementation of the plan, including periodic review checkpoints to measure progress.
DOES NOT MEET STANDARD Not applicable.
MINIMALLY COMPETENT The candidate outlines an appropriate timeline, with insufficient detail, for implementation of the plan, including periodic review checkpoints to measure progress.
COMPETENT Not applicable.
HIGHLY COMPETENT The candidate outlines an appropriate timeline, with sufficient detail, for implementation of the plan, including periodic review checkpoints to measure progress.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how to evaluate the success of the strategic
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how to evaluate the success of the strategic plan,
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how to evaluate the success of the strategic
COMPETENT The candidate provides a logical discussion, with adequate detail, of how to evaluate the success of the strategic plan,
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how to evaluate the success of the strategic plan,
Performance Assessment
12/13
F1:INVOLVEMENT OF STAKEHOLDERS
F2:COMMUNICATION OF RESULTS
G:SOURCES
plan, including the given points.
including the given points.
plan, including the given points.
including the given points.
including the given points.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical discussion of how to involve key stakeholders in the evaluation process.
DOES NOT MEET STANDARD The candidate provides a logical discussion, with no detail, of how to involve key stakeholders in the evaluation process.
MINIMALLY COMPETENT The candidate provides a logical discussion, with limited detail, of how to involve key stakeholders in the evaluation process.
COMPETENT The candidate provides a logical discussion, with adequate detail, of how to involve key stakeholders in the evaluation process.
HIGHLY COMPETENT The candidate provides a logical discussion, with substantial detail, of how to involve key stakeholders in the evaluation process.
UNSATISFACT ORY/NOT PRESENT The candidate does not provide a logical explanation of how to communicate the evaluation results internally and externally.
DOES NOT MEET STANDARD The candidate provides a logical explanation, with no detail, of how to communicate the evaluation results internally and externally.
MINIMALLY COMPETENT The candidate provides a logical explanation, with limited detail, of how to communicate the evaluation results internally and externally.
COMPETENT The candidate provides a logical explanation, with adequate detail, of how to communicate the evaluation results internally and externally.
HIGHLY COMPETENT The candidate provides a logical explanation, with substantial detail, of how to communicate the evaluation results internally and externally.
UNSATISFACT ORY/NOT PRESENT When the candidate uses sources, the candidate does not provide in
DOES NOT MEET STANDARD When the candidate uses sources, the candidate provides only
MINIMALLY COMPETENT When the candidate uses sources, the candidate provides appropriate in
COMPETENT When the candidate uses sources, the candidate provides appropriate intext citations
HIGHLY COMPETENT When the candidate uses sources, the candidate provides appropriate in
Performance Assessment
13/13
WEB LINKS
Hospital Compare
text citations and references.
some in-text citations and references.
text citations and references with major deviations from APA style.
and references with minor deviations from APA style.
text citations and references with no readily detectable deviations from APA style, OR the candidate does not use sources.

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