Your favorite niece asked if she could intern at your company during the summer months so that she could gain experience, which she could put on her college applications. You are hesitant at first but decide that you would be able to help a family member and get an enthusiastic intern. One of her tasks as an intern is to answer the phone while the receptionist is at lunch.
Write a script for her to follow so that she can be effective and professional while answering the phone. Include 2-3 different scenarios in your script, such as how to screen calls, take messages, transferring calls, etc. Use your own experience and knowledge when writing the script. Remember to read pages 81-89 for guidelines. The script should include the following:
- Specialized Greeting for callers
- How to introduce the company
- How to introduce herself
- What to say if the person the caller asks for is unavailable
- How to conclude a phone call
Submit your script to the Project 4 Dropbox folder on D2L.
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